Alientech USA - Legal

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ALIENTECH-USA

ELECTRONIC PERFORMANCE

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Last updated: February 14, 2018

Alientech USA ("us", "we", or "our") operates www.alientech-usa.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Your privacy is important to Alientech USA. This Privacy Policy applies to all the personal data Alientech USA collects when you interact with our company.

Alientech USA collects information in the following ways:

  • Personal information you provide;
  • Non-personal data collected through the use of our products and services by the user.

Information Collection And Use

Personal information is data that can be used to identify or contact a single person or a company. You may be asked to provide your personal information anytime you are in contact with Alientech USA. Alientech USA may share with Alientech this personal information and use it accordingly with this Privacy Policy. You are not required to provide the personal information that we have requested, but if you choose not to do so, in many cases we will not be able to provide you with our services or respond to any queries you may have.

Here are some examples of the types of personal information Alientech USA may collect, when we may collect it and how we may use it:

When we collect personal information:

  • When you create and Alientech USA or Alientech account.
  • When you purchase a product or service.
  • When you register our product.
  • When you purchase a product or service online.
  • When you contact us online.

The provision of personal data when purchasing a product or service offered by Alientech USA is essential for the establishment of a new contract or the continuation of an existing one.

The failure to provide personal data may result, in some cases, in the inability to fulfill your requests.

Personal information we may collect:

  • Name
  • Mailing address
  • Billing address
  • Telephone number
  • Email address
  • Credit Card information

How we may use your personal information:

  • Management of commercial relationships, to provide you with information and services.
  • Management of the technical support service, for the fulfillment of the requests submitted.
  • For administrative and accounting.

How your personal information is treated:

  • Using electronic means.
  • On paper.

Protection of Personal Information

For the storage of your personal information, we use computer systems with limited access housed in our facilities using physical security measures.

For the safeguard and protection of personal data, Alientech USA takes security measures and organizational procedures to ensure the confidentiality of the person to whom the information relates and prevent data loss, misuse, improper use by third parties or accessibility of this data to unauthorized personnel.

Changes to this Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Consent

You hereby declare to have read, understood and agreed to the terns of this Privacy Policy and you confirm to have the power and authority to be bound by the terms thereof.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Last updated: June 18, 2018

These Terms and Conditions ("Terms") apply to the Alientech USA website located at https://www.alientech-usa.com.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE AND LEAVE IMMEDIATELY.

For the purposes of these Terms, a user is the person who uses the services offered on this Site.

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.

Alientech USA reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Site following posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms, Alientech USA grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

RETURN POLICY

There are no returns accepted on USED electronic goods (KESS, KTAG, Powergate, ECM Titanium). USED electronic goods are defined as tools that have been registered in the ALIENTECH database.

For goods that are eligible for return, you have 30 days from the date of receipt to request a return. An RMA is required. For your protection, we recommend you return your goods using a carrier with tracking. All risks associated with transport are the responsbility of the customer.

All items will be inspected by Alientech USA prior to authorization of a refund. Authorized returns will be assessed a restocking fee of 10%. Authorized refunds will be processed within 30 days of receipt of returned goods. All refunds will be processed back to the original form of payment. No exceptions.

No shipping charges are refunded.

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code, software or other materials (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Alientech, and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

This Site contains and references trademarks, patents, technologies, products, processes or other proprietary rights of Alientech and/or other parties. No license or right to or in any such trademarks, patents, technologies, products, processes and other proprietary rights of Alientech and/or other parties is granted to or conferred upon the user. Reproduction or storage of materials obtained from this Site is subject to international copyright laws. No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited without Alientech express prior written permission.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Alientech express prior written consent.

Purchases

Alientech USA’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

Alientech USA may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and Alientech USA makes no commitment to update the materials on the Site with respect to such products and services.

Personal Information

Certain features or services offered on or through the Site may require you to open an account. You acknowledge that Alientech USA will not know the password that you use to access the Site.

You agree to maintain and carefully guard the access credentials Alientech USA may assign you for the use of the Site and its services. You also agree not to share, distribute, or otherwise lease to third parties, even temporarily, these credentials.

You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Alientech USA immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Alientech USA or any other user of or visitor to the Site due to someone else using your Alientech USA ID, password or account as a result of your failing to keep your account information secure and confidential.

You may not use anyone else’s Alientech USA ID, password or account at any time. Alientech USA cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

When registering an account, or in the case of rectification or modification of your personal data, you agree to provide accurate and truthful information which is strictly necessary to the use of our services.

Disclaimers

ALIENTECH USA DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR - FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. ALIENTECH CANNOT ENSURE THAT ANY DOCUMENTS, SOFTWARE OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. ALIENTECH USA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALIENTECH USA DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND / OR ANY ALIENTECH USA SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST ALIENTECH USA FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Contact Us

If you have any questions about these Terms, please contact us.